Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Important Notice: Due to continuous financial losses, our business has decided to conduct a below-cost clearance sale while inventory lasts. Although all products are offered at clearance prices, eligible orders remain covered by this Return & Refund Policy.
Return Eligibility
- Returns may be requested within 30 days of the delivery date.
- Items must be unused, unassembled, and in their original condition.
- Products should be returned in the original packaging with all accessories and components included.
- Proof of purchase or the original order confirmation is required for all return requests.
Non-Returnable Items
Returns cannot be accepted for:
- Products that have been used, damaged, or altered by the customer.
- Items damaged due to improper handling after delivery.
- Products missing original parts, accessories, or packaging.
- Gift cards or other non-returnable items where applicable.
How to Request a Return
To initiate a return:
- Contact our customer support at info@lowbookshelf.shop within 30 days of receiving your order.
- Provide your order number and the reason for the return.
- If your return is approved, return instructions will be provided.
- Please do not send items back without prior authorization.
Inspection and Approval
After the returned item is received, it will be inspected to verify that it meets the return requirements. Once the inspection is completed, you will be notified of the approval or rejection of your return request.
Refunds
- Approved refunds will be issued to the original payment method.
- Refunds are processed within 3 business days after the returned item has been inspected and approved.
- Depending on your financial institution, additional processing time may be required before the funds appear in your account.
Return Shipping
- If the return is due to a defective, damaged, or incorrect item, we will provide an appropriate solution, which may include covering the return shipping cost where applicable.
- For returns due to personal preference or ordering the wrong item, the customer may be responsible for the return shipping costs unless otherwise required by law.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within a reasonable time after delivery. Include your order number and photos of the item so we can resolve the issue promptly.
Exchanges
We do not guarantee direct exchanges. If an exchange is available, instructions will be provided by our customer support team. Otherwise, customers may return the eligible item and place a new order separately.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us at:
Email:
info@lowbookshelf.shop
Thank you for shopping with lowbookshelf.shop. We appreciate your trust and will do our best to provide a smooth and fair return experience.